A warranty of fitness concerns the consumer's purpose in purchasing a product, and allows the consumer to rely on the seller to offer goods only if they are suitable for that particular purpose. sharing sensitive information, make sure you’re on a federal system. Our statutory mandate is to promote and enforce compliance by FDIC supervised banks with federal consumer protection laws, including those relating to fair lending and unfair and deceptive practices. is a federal law that requires sellers to explain, in easy-to-understand language, the terms of warranties that apply to written sales contracts for items costing $5 or more. These individuals are on the front lines of ensuring a company maintains a strong reputation with its customers, and provides the best experience possible. These individuals are on the front lines of ensuring a company maintains a strong reputation with its customers, and provides the best experience possible. Available online at (accessed June 3, 2003). From the Ministry of Government and Consumer Services. Consumer protection laws are federal and state statutes governing sales and credit practices involving consumer goods. This includes money owed for the purchase of an automobile, for medical care, or for charge accounts. According to Indeed.com, the following areas have job opportunities for people looking to get into the position: Even outside of issues or concerns about a product, consumer affairs specialists are tasked with developing an on-going business relationship with consumers. Merchantability and fitness warranties are both implied warranties, which are promises that arise by operation of law. Collectors may not threaten or abuse debtors nor make false statements. 3009 [1996]). 1991. The registry was scheduled to go into operation in July 2003, but telephone marketing companies promised a lawsuit to contest the rules, arguing that they violated the First Amendment. Express warranties can also be verbal, such as promises made by salespeople. Finally, the act does not consider statements made by salespeople in the course of selling products or services to be advertisements, therefore the law does not apply to those statements. encrypted and transmitted securely. Historically, consumer transactions—purchases of goods or services for personal, family, or household use—were presumed fair because it was assumed that buyers and sellers bargained from equal positions. The FDIC is proud to be a pre-eminent source of U.S. The Consumer Protection Act was amended in 1996 to include the Fair Debt Collection Practices Act (Public Law 104-208, 110 Stat. Since more and more businesses are looking for ways to connect with their consumers, the job market for consumer affairs specialists is growing. Consumer affairs specialists typically work with many other professionals in a business to address concerns or problems. Reductions in the agency's legal staff have prompted the CPSC to rely more and more on manufacturers to voluntarily recall their defective or hazardous products. The Magnuson-Moss Warranty Act (15 U.S.C.A. The FDIC publishes regular updates on news and activities. Consumer affairs specialists usually obtain bachelor's degrees in public relations or marketing before seeking jobs in the field. 1984. An official website of the United States government. A practice was deemed unfair when it (1) offended public policy as defined by statutes, Common Law, or otherwise; (2) was immoral, unethical, oppressive, or unscrupulous; and (3) substantially injured consumers. Consumer protection basics… plain and simple. Some states pass consumer protection statutes that require some form of ADR—usually Arbitration or mediation—before a consumer can seek help from the courts. Beyond education, it's extremely important for consumer affairs specialists to have impeccable communication skills, able to respond to a consumer's needs with grace and effectiveness. Laws protecting consumers vary in the remedies they provide to consumers for violations. Consumer protection laws are federal and state statutes governing sales and credit practices involving consumer goods. § 2301 et seq.) For a breach-of-implied-warranty claim to be successful, the consumer must establish that an implied Warranty existed and was breached, that the breach harmed the consumer, that the consumer dealt with the party responsible for the implied warranty, and that the consumer notified the seller within a reasonable time. important initiatives, and more.